Frequently Asked Questions
Frequently Asked Questions (FAQ)
We sell Factory-Direct items. They are made in the same factories, with the same premium materials and molds, but without the retail contract. You get the same look, comfort, and durability without the “Hype Tax”.
Resale sites charge for the hype. We charge for the product. By cutting out middlemen, retail markups, and marketing budgets, we offer premium quality for a fraction of the price.
Select “Reserve Now” at checkout and pay 50%. We prepare your order and send a Personal HD Video of your exact pair. If you approve, you pay the rest. If not, we refund your deposit immediately.
After processing and QC (1–5 business days), Express Shipping typically takes 7–12 business days to the US, UK, and Europe.
Yes. We offer a 30-Day Money Back Guarantee. Return shipping is the customer’s responsibility. Use the Size Guide or contact support before buying.
Absolutely. We use 256-bit SSL encryption and do not store financial data. You can pay via PayPal or Direct Bank Transfer (IBAN).
We ship from partner warehouses in Hong Kong and select locations in Europe, depending on stock availability.
In 95% of cases there are no extra fees. If customs applies, taxes are the customer’s responsibility as required by local law.
Yes. Reserve Now customers always receive a QC video. If you paid in full and still want a QC video, leave a note or email us right after purchase.
After dispatch, you’ll receive an email with your tracking number. It may take 3–5 days for tracking to update.